About American United Van Lines
American UNITED Van Lines is a Full-Service Local and long distance moving company that covers all USA Moves, we are fully Licensed and insured offering a variety of moving|related services.
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American United Van Lines Reviews
Janice Jones2018-08-17 00:00:00
American United Van Lines
Total lack of customer service; NO courtesy or honesty regarding delivery date; ignored phone calls, emails etc. regarding status of my move. Contract guaranteed July 21, waited until 4p.m., called and someone finally answered telling me that was not a guaranteed date. Asked for guaranteed delivery date, was told they are working on the delivery from N.C. to AZ and would let me know. Did not hear from them after a few days so called them, got very rude treatment from “Frank”, like it was none of my business to ask about my shipment. Reverted to email communication because “Frank “ is rude on the phone. Continued almost daily emails asking for info, and got no call or email. The next call I got was to demand payment in full before they would schedule a date. Tried telling him that if I pay in full before receiving goods I have no recourse in the event of missing/damaged items. He basically told me I won’t get on the schedule without full payment that day. Date was scheduled. Showed up on time. Showed them in to where my things would be delivered, AND HE ADVISED ME THAT SINCE THERE IS A HALLWAY TO MY CONDO THERE IS $395 charge for the 40 extra feet and advised me they won’t deliver my stuff until they receive that payment. Things were FINALLY delivered and they left quickly, probably because they couldn’t dare to have a box open with damaged goods. Sure enough, my 8 place setting dinner ware now consists of 4 dinner plates, 6 salad plates, 5 soup bowls and only 3 complete cup/saucer sets. This entire operation is a fraud.